MBA MERCY ERINMA

Executive Virtual Assistant

Lagos, NG.

About

Highly detail-oriented and reliable Executive Virtual Assistant with over 4 years of experience, specializing in comprehensive support for executives and optimizing business operations. Proven ability to enhance efficiency in fast-paced environments through expert calendar management, meticulous inbox organization, and proactive problem-solving. Adept at leveraging productivity tools, CRM, and AI technologies to streamline workflows and drive measurable results.

Work

Hermixer Media

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Executive Virtual Assistant

Atlanta, Georgia, United States of America

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Summary

Supported executive and business operations at Hermixer Media by managing complex calendars using Google Calendar and Calendly, coordinating and booking travel logistics, and handling professional email correspondence through Gmail and Google Workspace. Performed accurate data entry, conducted in-depth online research, and ensured efficient project tracking and data organization using Google Sheets and Trello. Streamlined workflows and automated routine tasks by leveraging Airtable and Zapier, enhancing overall operational efficiency.

Highlights

Managed complex executive calendars using Google Calendar and Calendly, ensuring seamless scheduling and conflict resolution.

Coordinated comprehensive travel arrangements including flights, accommodation, and itineraries for domestic and international trips.

Handled professional email correspondence using Gmail and Google Workspace, prioritizing and responding to critical communications.

Performed accurate data entry and maintained organized records in Airtable, Google Sheets, and Trello.

Conducted in-depth online research and prepared reports to support executive decision-making and project planning.

Streamlined administrative workflows and automated routine tasks using Airtable and Trello, increasing operational efficiency.

Scheduled and prepared for meetings by creating agendas, taking minutes, and managing follow-up actions.

Capricorn Value Resources

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Virtual Assistant (Admin + Social Media)

Aba, Abia State, Nigeria

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Summary

Managed administrative and social media functions, improving data management, communication, and online engagement for business operations.

Highlights

Performed accurate data entry, managed records, and updated databases, enhancing data integrity and accessibility.

Coordinated and organized virtual appointments and meetings, ensuring efficient scheduling and participation.

Developed and scheduled engaging weekly social media posts using Canva and Airtable, increasing online presence and brand visibility.

Fostered community engagement by actively responding to audience comments, DMs, and story replies, building positive brand interactions.

Analyzed social media content performance to identify improvement areas, optimizing content reach and impact.

Facilitated seamless internal communication through email and task management systems, improving operational flow and team coordination.

Supported document preparation, proofreading, and professional business correspondence, maintaining high standards of accuracy.

Fractal Construction (Zerock Group)

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Office Administrator

Aba, Abia State, Nigeria

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Summary

Managed core office administrative duties, ensuring efficient operations and providing essential support to management within a construction group.

Highlights

Managed comprehensive office administrative duties, including data entry, record-keeping, and systematic file organization, improving operational efficiency.

Coordinated and scheduled appointments and internal meetings, optimizing organizational efficiency and stakeholder alignment.

Supported management with travel bookings and daily agenda planning, ensuring seamless executive operations and optimized schedules.

Provided essential support in document editing, proofreading, and filing, maintaining high standards of accuracy and organization.

Education

Dr Ogbonnaya Onu Polytechnic

Aba, Abia State, Nigeria
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Higher National Diploma (HND) Business Administration

Skills

Project Management Tools

Trello, Airtable, Monday.com, Asana, ClickUp.

CRM Tools

HubSpot, ZenDesk, FreshDesk.

Workflow Automation

Zapier.

Office Productivity

Microsoft Office Suite, Word, Excel, PowerPoint, Google Workspace, Docs, Sheets, Drive, Calendar.

Scheduling & Communication

Calendly, Google Calendar, Gmail, Outlook, Zoom, Google Meet, Email Management, Inbox Management, Meeting Planning, Communication.

Content & Design Tools

Canva, CapCut, Video Uploading.

Administrative Support

Customer Support, Proofreading, Online Research, High-End Travel Booking, Data Entry, Record-Keeping, File Organization, Document Preparation, Business Correspondence, Multitasking.

Social Media Management

Social Media Management, Content Creation, Audience Engagement, Content Performance Review, Lead Generation.

Soft Skills

Critical Thinking, Problem Solving, Communication of Insights, Active Listening, Teamwork, Attention to detail, Adaptability, Time Management, Work Ethic, Confidence, Continuous Learning..

Projects

Airtable Automation for Coaching Program

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Summary

Freelance | July 2025 (2-day project) Designed a 4-step Airtable workflow to manage a 3-month coaching application process. Created linked tables for Applications, Clients, and Coaches with a custom intake form. Automated approval workflows and email updates, reducing manual tasks by 70%. Streamlined onboarding and improved communication between coaches and applicants.

Real Estate Inquiry Workflow with Zapier

Freelance

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Summary

Freelance | June 2025 (2-day project) Built a dynamic automation using Path by Zapier to manage property inquiries. Developed a conditional flow to send tailored Gmail responses based on user selections (buy, sell, rent). Integrated Slack notifications for internal team alerts, ensuring prompt follow-up. Work sample available upon request, with client consent.